Terms of Service

Effective November 10, 2026

These terms are an agreement between you and DROPNAUT ("DROPNAUT", "we", "us") for using dropnaut.com and the DROPNAUT CONNECT app for Shopify (together, the "Service"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use DROPNAUT.

1. Who can use DROPNAUT

• You must be at least 13 years old. If you're under 18, you need a parent or guardian's permission, and they agree to these terms for you.
• Give accurate information, keep your password and your private calendar link safe, and don't share your account. You're responsible for what happens on it.
• One person, one fan account. Brand accounts must be run by someone allowed to act for that brand.

2. What DROPNAUT is

DROPNAUT lets fans follow and support brands, see their posts and drops, and earn rewards. Brands post, run surveys and offer rewards. Brands with a Shopify store can connect it with DROPNAUT CONNECT so rewards become real discount codes and purchases earn rewards.

DROPNAUT is not the seller. Products are sold by brands on their own stores. Each brand is responsible for its products, prices, shipping, taxes, returns, refunds and customer service, and its own store policies apply to your purchase.

3. Stars, credits, levels and rewards

• No cash value. Stars, credits, XP and levels are points inside DROPNAUT. They're not money and can't be bought, sold, traded, transferred or cashed out.
• Earning. You earn them by using DROPNAUT (like daily rewards, likes, surveys and time in the app) and by buying from brands with a DROPNAUT code or link, under the rules shown in the app, including daily limits. A new account created through a brand's join link gets a one-time welcome gift from that brand, which can include a single-use coupon for its store with the terms shown on the sign-up page (like a minimum order and an expiry date); itgets a one-time welcome gift from that brand (shown on the sign-up page); it's given once per person#39;s given once per person, and accounts made just to collect it can be closed. Rewards from a purchase may arrive when the order ships.
• Refunds take rewards back. If an order is refunded, returned or canceled, the stars, credits and XP it earned are removed, as soon as a return or cancellation is approved. If you already spent them, your balance can go below 0. While your star balance is below 0, all your coupons are locked (they won't work at checkout) and you can't redeem new rewards until you're back at 0 or more.
• Coupons. Redeeming a reward gives you a discount code for that brand's store, valid until the date shown. The brand sets the reward's terms. You can trade an unused, unexpired coupon back for its credits; that deletes the code for good.
• Changes. We may change how points are earned or used, or end the rewards program, with notice in the app where reasonable. If we close your account for breaking these terms, your points and unused coupons may be lost.
• No gaming the system. Using bots, fake accounts, scripts, fake orders, or anything meant to unfairly earn points can get points removed and accounts closed.

4. Returns, cancellations and refunds

You can ask for a return (after an order ships) or a cancellation (before it ships) from DROPNAUT. We pass your request to the brand, which decides under its own store policy. Approved returns are refunded by the brand once it receives the item. Refunds go back to how you paid, through the brand's store. DROPNAUT doesn't hold your money and can't refund purchases itself.

5. Your content

• You own what you post. You give DROPNAUT a worldwide, non-exclusive, royalty-free license to host, show, copy, resize and share it in order to run and promote the Service. This ends when you delete it, except for copies others already shared or that we must keep by law.
• Only post what you have the right to post. Don't post anything illegal, hateful, harassing, sexually explicit, violent, misleading, or that infringes someone else's rights or privacy.
• Brands that bring in posts from other sites (like Instagram or TikTok) must own them or have permission to post them.
• Zero tolerance. There is no place on DROPNAUT for objectionable content or abusive users. We may remove content or close accounts that break these rules, without warning. We also automatically block offensive words in names, handles, captions and other text.
• Report and block. Tap the ••• on any post or brand page to report it, or to block that brand. Blocking hides the brand from you and unsubscribes you, and you can undo it in Account. The DROPNAUT team reviews reports within 24 hours and removes content that breaks these rules.
• Feedback. If you send us ideas, feedback or bug reports, we can use them to improve DROPNAUT without owing you anything.

Copyright complaints

If you believe something on DROPNAUT infringes your copyright, email legal@dropnaut.com with:

• the work you own
• a link to the material
• your contact details
• a statement that you believe in good faith the use isn't authorized
• a statement, under penalty of perjury, that your notice is accurate and you're the owner or authorized to act for the owner
• your physical or electronic signature

We remove infringing material, and we close the accounts of people who infringe repeatedly.

6. For brands and DROPNAUT CONNECT

• Kickbacks. When a purchase is made with a DROPNAUT coupon code or DROPNAUT link, you owe a kickback: a percentage of the order's subtotal (after discounts, before tax and shipping) set by your plan, shown in DROPNAUT CONNECT. Kickbacks wait 30 days for refunds before they're billed.
• Billing. Plans and kickbacks are billed through Shopify, under Shopify's billing terms, up to the monthly spending limit you approve. We can never bill more than that limit.
• Limits and freezing. If kickbacks on the way go over your limit, you have 48 hours to raise it before your brand page is frozen (hidden from fans). If Shopify can't collect a payment, your page is frozen right away. Raising your limit or fixing the payment unfreezes it.
• Refunds. A refunded order's kickback is canceled if it hasn't been billed, or credited back if it has. Credits are used before your limit on later kickbacks.
• Your responsibilities. You're responsible for:
  • your products and their quality, safety and legality
  • honoring the rewards and discount codes you offer
  • shipping, returns and refunds
  • honest posts and survey questions
  • following all laws that apply to you, including consumer protection, advertising and privacy laws
• Customer information. Use what DROPNAUT shows you about fans only to run your business with them on DROPNAUT, and protect it.
• Newsletter emails. Fans who turn on your bell share their email address with you so you can send them drops, sales and news. Only email them about your own brand, include a working unsubscribe link, honor unsubscribes and bell turn-offs promptly, and follow anti-spam laws (like CAN-SPAM). Never sell or share these emails.
• Plan changes. We may change plans, prices or kickback rates with at least 30 days' notice. Changes apply after that notice. You can disconnect DROPNAUT CONNECT at any time; kickbacks already earned are still owed.

7. Acceptable use

Don't:

• break the law
• harass or scam people
• spam
• pretend to be someone else or another brand
• scrape or copy the Service or its content
• reverse-engineer it
• try to get around limits, locks or security
• interfere with how it runs
• use it to build a competing service

8. Other services

DROPNAUT works with services we don't control, like Shopify, brands' stores, carriers and payment providers. Their terms and privacy policies apply when you use them, and we're not responsible for them.

9. Our rights

DROPNAUT, its name, logo, design and software belong to DROPNAUT and are protected by law. These terms don't give you any rights to them except to use the Service as intended. We may change, pause or stop any part of the Service.

10. Ending your account

You can delete your account at any time in the app (Account, Delete account, then enter your password), or by emailing privacy@dropnaut.com. Brands connected to Shopify disconnect DROPNAUT CONNECT first; kickbacks already earned are still owed. We may suspend or close accounts that break these terms or put others at risk. Sections that by their nature should continue (like amounts owed, licenses to us for content already shared, disclaimers and limits of liability) survive.

11. Disclaimers

DROPNAUT is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will always be available, error-free or secure. We're not responsible for brands' products, stores or conduct.

12. Limitation of liability

To the fullest extent the law allows, DROPNAUT won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about the Service is limited to the greater of $100 or what you paid DROPNAUT in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you.

13. Indemnity

If you break these terms or the law, or your content or (for brands) your products cause a claim against DROPNAUT, you agree to cover our reasonable costs and losses from it, including legal fees.

14. Disputes

If you have a problem, email legal@dropnaut.com first, and we'll try to work it out within 30 days. These terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules. Any dispute that isn't resolved informally will be handled in the state or federal courts located in California, and you and DROPNAUT agree to their jurisdiction. Either of us may bring a claim in small claims court instead.

15. Changes to these terms

We may update these terms. We'll change the date at the top, and for important changes we'll tell you in the app or by email before they take effect. If you keep using DROPNAUT after that, the new terms apply.

16. Contact

Questions about these terms: legal@dropnaut.com
Everything else: hello@dropnaut.com
DROPNAUT · California, USA